Frequently asked
questions

Every custom statue is hand-poured from recycled investment-grade silver, refined to .999 before it is cast. Our guarantee is simple: your piece is delivered at its stated weight in solid .999 fine silver, X-ray tested to confirm both purity and weight before it ships.

Our process is straight forward. Submit your statue ideas on this product page when ordering, or email them to info@sygusa.com. Our designers get to work and provide you proofs within 5-7 business days. Once you approve the design, your piece joins the production queue. Every piece is hand cast and made to order — we hold no stock, so nothing ships off a shelf. Orders are poured in the order they are received, and production is currently running 4–8 weeks before your piece is finished and dispatched.

We offer ten sizes for our silver statues, from 1 oz up to 32 oz: 1, 2, 3, 4, 5, 6, 8, 10, 12 and 32 troy ounces. The size you choose is the delivered silver weight of the piece, so weight is what drives the price — a 12 oz piece contains twelve ounces of silver. Collaboration pieces are offered in larger sizes only, from 6 oz up to 6 kilograms.

Once your order is received we begin processing your design ideas and our team will touch base with you within 1 business day. Design phase — typically 5-7 business days, as long as we receive timely feedback from you. Nothing is poured until you approve the design in writing. Production — Every piece is hand cast and made to order — we hold no stock, so nothing ships off a shelf. Orders are poured in the order they are received, and production is currently running 4–8 weeks before your piece is finished and dispatched. The design phase runs before that clock starts.

Absolutely. We do not begin manufacturing until you have approved, in writing, your design preview. The approval process may add additional time to your delivery timeline, as we await your responses.

Because your statue is custom hand-poured and made to order just for you, all sales are final — we do not accept returns or issue refunds once your design is approved and your order is in production. If your piece arrives damaged or defective, contact us within 7 days and we’ll make it right with a guaranteed buy-back, or a replacement once the original is returned and verified at the same silver weight. Separately, you’re never stuck with a solid-silver piece: through our buy-back program we’ll purchase any statue back at 95–98% of the current silver spot price for its metal weight — a metal-value buy-back, not a refund of the purchase price.

We provide certificates of authencity with all of our custom hand-poured silver statues. These certificates guarantee that: We have utilized the appropriate amount of investment grade silver in the production of your statue. Our statues come with a limited lifetime warranty guaranteeing them from defect for the life of ownership. Buy-Back Guarantee. Should you ever wish to sell us back your statue for current market pricing, we guarantee 95% - 98% of the daily spot price for your statue of any size.

We provide certificates of authencity with all of our custom hand-poured silver statues. These certificates guarantee that: We have utilized the appropriate amount of investment grade silver in the production of your statue. Our statues come with a limited lifetime warranty guaranteeing them from defect for the life of ownership. Buy-Back Guarantee. Should you ever wish to sell us back your statue for current market pricing, we guarantee 95% - 98% of the daily spot price for your statue of any size.

We ship all products via Fedex Insured Ground. Our shipments originate from Pompano Beach, FL - and thus shipping will vary to you depending on your geographic region. We guarantee that as soon as your statue is ready for shipment, we will update your order status with the tracking number so that you can stay apprised of your statue's location.

We are strong believers in freedom of speech and expression. With that said, there are some items that we restrict: Items that depict hate speech. Items that are meant to be used as weapons. Items that are meant to defame and/or hurt. Items that promote illegal activity or criminal behavior. Items that contain sexually explicit or pornographic material. Items that include copyrighted or trademarked imagery without written permission. Items that glorify violence, self-harm, or abuse. Items that encourage discrimination based on race, religion, gender, or sexual orientation. Items that conflict with U.S. laws or customs regulations

These are solid metal collectibles, not toys. Some designs have points, raised edges, or narrow gaps that can pinch or cut — handle them as you would any decorative metal object. Smaller pieces are a choking hazard for young children, and larger pieces are heavy enough to cause injury if dropped. They are intended for display and handling by adults — please keep them out of reach of children.

Absolutely — broken gold still holds melt value and can be sold.

Yes, gold coins like Krugerrands or American Eagles are accepted and often fetch high prices.

Yes, gold chains, necklaces, bracelets, and rings are commonly sold items.

Yes, many buyers purchase dental gold for its melt value.

Yes, both are accepted and priced based on gold purity.

Yes, especially if the watch contains solid gold parts.

Yes, but gemstone value may be assessed separately from the gold.

Some buyers specialize in scrap gold and gold dust; call ahead to confirm.

Absolutely, especially from recognized mints like PAMP, Credit Suisse, or the U.S. Mint.

Yes, but it may be tested first to verify purity.

We can pay you out immediately via various payment methods including cash.

Many offer both options; ask in advance.

This varies by karat; check with a local buyer for today’s rates. Sell Your Gold USA offers up to 98% of the daily spot value.

Some do, but reputable ones like Sell Your Gold USA pay up to 98% of spot with no hidden fees.

Yes, especially if you have multiple items or offers from competitors.

Because 14k gold is only 58.3% pure gold, while 24k is 99.9% pure.

Most shops offer free evaluations with no obligation.

Many buyers offer to match or beat written offers from competitors.

Melt value is based on gold weight and purity; retail includes brand, condition, and design.

Many do — it’s a great way to turn painful memories into cash or a fresh start.

Yes, gold is a fast way to access cash without credit checks or delays.

No — a trustworthy shop won’t pressure you and will explain your options.

Absolutely — it’s encouraged if it makes you feel more comfortable.

Yes, a professional gold buyer will break down the math and answer all your questions.

Know the current spot price and compare multiple offers.

Get a free appraisal to know what it’s worth, then decide whether to keep or sell.

Not necessary — buyers test the purity, not the appearance.

Yes — and you may even get a better deal for larger volume.

Karat is measured using acid testing, electronic devices, or XRF machines to detect gold purity.

24k is pure gold (99.9%), 18k is 75% gold, and 14k is 58.3% gold — value decreases with lower purity.

No — if your gold is magnetic, it likely contains other metals or is fake.

Reputable buyers perform non-destructive testing or minimize scratching to preserve your items.

You can try acid test kits, but professional testing is more accurate and reliable.

It’s a non-invasive machine test that provides an instant readout of metal content, including gold, silver, and other alloys.

Yes, professional gold testers can often test areas of exposed gold without disturbing gemstones.

No — legitimate buyers offer testing as a free service before making an offer.

No — gold-plated items have minimal actual gold and are typically not accepted by gold buyers.

Solid gold is valuable; gold-filled items have a thick gold coating over base metals but are still far less valuable.

Keep it clean, gather all pieces, and weigh them at home to get a rough estimate.

Yes, but each seller must bring ID and sign their own transaction paperwork.

Not at all — selling gold is a private cash transaction with no impact on credit.

Depends on which metal has the higher market value at the time.

Many sellers source scrap or estate gold and sell regularly — a trusted buyer can help.

Yes — just ensure you have proof of ownership if required.

Yes, and some vintage pieces may carry collector’s value in addition to gold weight.

Always — getting at least 2-3 offers helps ensure you’re getting the best payout.

Red flags include vague testing, no pricing breakdown, refusing to test in front of you, or rushing the deal.

Sell Your Gold USA is known for paying up to 98% of the daily gold spot price, with honest appraisals and immediate payouts.